Terms of Service

1. Acceptance of Terms

By accessing or using Tentomushi ("the Service"), operated by FiredAPP Development s.r.o. ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

We reserve the right to update these terms at any time. Continued use of the Service after changes constitutes acceptance of the revised terms. We will notify registered users of material changes via email or in-app notification.

2. Description of Service

Tentomushi is an AI-powered bug reporting platform that provides automated context capture, screen recording, intelligent analysis, and translation tools for individuals, software development teams, support teams, software and marketing agencies, and freelancers. The Service includes a web-based application and integrations with third-party project management tools (such as Jira, Linear, Monday, and ClickUp).

3. Access to the Service

The Service can be accessed in two ways: by creating a registered account or by submitting reports through an AI Report Link without registration.

3.1 Registered Accounts

To access the full features of the Service, you must create an account. By registering, you agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

3.2 AI Report Link (Guest Access)

Certain features of the Service are accessible without registration through AI Report Links. By submitting a bug report via an AI Report Link and providing your email address, you accept these Terms of Service. You agree to:

• Provide an accurate email address
• Submit only truthful and relevant information in your reports
• Accept responsibility for the content you submit

4. Use License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include the right to:

• Modify, copy, or create derivative works based on the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Sublicense, sell, resell, or transfer access to the Service
• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the Service or its related systems

5. User Content

You retain ownership of all data, reports, screen recordings, and other content you submit through the Service ("User Content"). By using the Service, you grant us a limited license to process, store, and display your User Content solely for the purpose of providing the Service to you.

You are responsible for ensuring that your User Content does not violate any third-party rights or applicable laws. We reserve the right to remove User Content that violates these Terms.

5.1 Sharing with Third-Party Ticketing Tools

When you push a bug report to a third-party ticketing or project management tool connected to your account (such as Jira, Linear, Monday, or ClickUp), you agree and consent that we will transmit your email address, the associated screen recording or screenshot, and all other data captured or submitted with that report to that tool. Screen recordings and screenshots are held in temporary storage on our servers only until this delivery is complete, after which they are permanently deleted from our database — see our Privacy Policy for details.

6. Prohibited Uses

You agree not to use the Service to:

• Upload or transmit viruses, malware, or other harmful code
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to probe, scan, or test the vulnerability of the Service
• Collect or harvest personal information of other users
• Send unsolicited communications, spam, or promotional materials
• Impersonate any person or entity or misrepresent your affiliation
• Upload, capture, or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or that promotes violence, discrimination, or hatred
• Upload, capture, or transmit child sexual abuse material, terrorist or extremist content, or any other content prohibited under EU or applicable national law
• Upload or transmit content that infringes the intellectual property, privacy, or other rights of any third party
• Capture or share another person's personal data through the Service without a lawful basis for doing so

6.1 Harmful or Illegal Content

Because the Service can capture anything visible on your screen, you are solely responsible for ensuring that no illegal or harmful content is captured, submitted, or transmitted through the Service, including in screen recordings, screenshots, or other User Content.

6.2 Consequences of Violations

If we become aware of content that violates this Section or that we reasonably believe is illegal, we may, in accordance with the EU Digital Services Act (Regulation (EU) 2022/2065) and applicable national law:

• Remove or disable access to the content
• Suspend or permanently terminate your account without notice or refund
• Preserve the content and related account data for as long as necessary to comply with legal obligations, notwithstanding our standard retention and deletion timelines described in our Privacy Policy
• Report the content and, where legally required, your account information to the relevant law enforcement or regulatory authorities, including mandatory reporting of content suggesting a threat to life or safety under Article 18 of the Digital Services Act
• Cooperate with law enforcement investigations and disclose information as required by law

You may also be subject to civil and criminal liability under EU and national law for illegal content you upload, capture, or transmit through the Service, independent of any action we take. You agree to indemnify and hold us harmless from any claims, damages, fines, or losses arising from illegal or harmful content you submit through the Service.

7. Payment and Billing

Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to pay the applicable fees as described on our pricing page. Subscription payments are processed by Stripe, Inc. ("Stripe"), our third-party payment processor. Stripe's own terms of service and privacy policy govern the handling of your payment card data; we do not store your full card number on our servers.

We may change our pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

7.1 30-Day Partial Refund Guarantee

We offer a 30-day partial refund guarantee for all new paid subscriptions. If you are not satisfied with the Service, you may request a partial refund within 30 calendar days from the date of your initial subscription purchase ("Guarantee Period"). This guarantee applies only to the first subscription period and does not apply to renewals.

7.2 Partial Refund Calculation

Refunds under the 30-day partial refund guarantee are subject to a partial deduction based on the actual platform resources consumed during the Guarantee Period. The refund amount shall be calculated as the subscription fee paid minus the cost of consumed resources, which include:

• AI Analysis Usage: Each AI-powered bug analysis, context enrichment, or automated diagnostic performed on your submitted reports incurs a per-unit processing cost. The total number of AI analyses executed during the Guarantee Period will be tallied and deducted at the applicable per-unit rate as published on our pricing page.
• Translation Services: Any automated translations of bug reports, comments, or interface content performed by the Service will be measured by the total number of translation requests processed. The associated cost will be deducted at the applicable per-unit rate.
• Pushed Tickets: Each ticket or issue pushed from Tentomushi to a third-party integration (e.g., Jira, GitHub Issues, Linear, or other project management tools) incurs a per-ticket processing cost. The total number of tickets pushed during the Guarantee Period will be deducted at the applicable per-unit rate.
• Payment Processing Fees: The non-recoverable payment processing fee charged by Stripe on the original transaction is also deducted from the refund amount. For B2B customers and for customers located outside the European Union/European Economic Area, this deduction applies from day 1 of the Guarantee Period. For EU/EEA consumers, it applies only from day 15 of the Guarantee Period onward — refund requests submitted within the first 14 calendar days by an EU/EEA consumer are governed by Section 7.5 instead and are not subject to this deduction.

The per-unit rates for AI analyses, translations, and pushed tickets are published on our pricing page and may be updated from time to time. The rates in effect at the time of your subscription purchase shall apply to any refund calculation under this guarantee.

7.3 Refund Process

To request a refund under the 30-day partial refund guarantee, you must:

• Submit a written refund request to [email protected] within the 30-day Guarantee Period
• Include your account email address and the date of purchase
• State the reason for your refund request (for quality improvement purposes; no specific reason is required to qualify)

Upon receipt of a valid refund request, we will calculate the partial refund amount based on your actual resource consumption and provide you with an itemized breakdown within 5 business days. The refund will be issued to your original payment method within 10 business days of confirmation.

7.4 Refund Exclusions

The 30-day partial refund guarantee does not apply in the following circumstances:

• Subscription renewals (the guarantee applies only to the initial subscription period)
• Plan upgrades or downgrades after the initial purchase
• Accounts terminated for violation of these Terms of Service or the Acceptable Use Policy
• Where the consumed resource costs equal or exceed the subscription fee paid (in which case no refund is due)

All fees outside the scope of the 30-day partial refund guarantee are non-refundable except as required by applicable law.

7.5 Right of Withdrawal (EU/EEA Consumers)

If you are a consumer (a natural person subscribing for purposes outside your trade, business, or profession) located in the European Union or European Economic Area, you have a statutory right to withdraw from your subscription within 14 calendar days of purchase without giving any reason, in accordance with the EU Consumer Rights Directive and applicable national law (including Section 1829 of the Czech Civil Code).

Because the Service grants immediate access to digital content and services upon purchase, by completing checkout you expressly request that we begin providing the Service to you immediately and acknowledge that:

• If you withdraw before the Service has been fully performed, you will owe an amount proportionate to what has been supplied up to the point you notify us of withdrawal, compared to the full scope of the subscription — calculated using the resource-consumption method described in Section 7.2 (excluding payment processing fees), or a time-based pro-rata calculation, whichever is more favorable to you. No payment processing fee is deducted from refunds issued under this statutory right.
• If the Service is fully performed within the 14-day period with your explicit consent, your statutory right of withdrawal is lost upon full performance.

This statutory withdrawal right is separate from, and does not limit, the 30-day partial refund guarantee in Section 7.1. It does not apply to purchases made by or on behalf of a business, organization, or other legal entity. To exercise this right, contact [email protected] within 14 days of purchase.

7.6 Automatic Renewal and Cancellation

Paid subscriptions renew automatically at the end of each billing period (monthly or annually, as selected) at the then-current price, until you cancel. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. We do not provide pro-rated refunds for unused time within a billing period upon cancellation, except as set out in Sections 7.1–7.5.

7.7 Failed Payments

If a renewal payment fails, Stripe will automatically retry the charge over a period of time. If payment continues to fail, we may suspend or downgrade your access to paid features until a valid payment is received. We will attempt to notify you by email of any payment failure. If your subscription remains unpaid after Stripe's retry attempts are exhausted, we may cancel your subscription; you will retain access to paid features only through the end of the last period you paid for.

7.8 Taxes

Prices displayed on our pricing page exclude VAT and other applicable taxes unless stated otherwise. Applicable VAT or sales tax is calculated automatically at checkout based on your billing location and added to the amount charged.

8. Intellectual Property

The Service, including its original content, features, and functionality, is owned by FiredAPP Development s.r.o. and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, FiredAPP Development s.r.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Service.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. AI-generated analysis and suggestions are provided for informational purposes and should not be relied upon as the sole basis for critical decisions.

11. AI-Generated Outputs and Translations

The Service uses artificial intelligence and machine learning technologies to generate bug analyses, incident summaries, contextual suggestions, and other outputs ("AI-Generated Outputs"). You acknowledge and agree that:

• AI-Generated Outputs are provided for informational and assistive purposes only and may contain inaccuracies, errors, or omissions.
• We do not guarantee the accuracy, completeness, reliability, or suitability of any AI-Generated Outputs for any particular purpose.
• You are solely responsible for reviewing, verifying, and validating any AI-Generated Outputs before relying on or acting upon them.
• We shall not be held liable for any decisions made, actions taken, or consequences arising from reliance on AI-Generated Outputs.

11.1 Language Translations

The Service may provide automated language translations of bug reports, comments, interface content, and other materials ("Translations"). These Translations are generated by AI and machine translation technologies. You acknowledge and agree that:

• Translations are provided on an "as is" basis and we make no representations or warranties regarding their accuracy, completeness, or linguistic correctness.
• Translations may not accurately convey the meaning, tone, context, or nuance of the original content, and may contain errors, mistranslations, or omissions.
• We do not guarantee that Translations will be suitable for any specific purpose, including but not limited to legal, regulatory, compliance, or contractual use.
• You are solely responsible for verifying the accuracy of any Translations and for obtaining professional human translation services where precision is required.
• We shall not be held liable for any loss, damage, misunderstanding, or dispute arising from reliance on automated Translations provided by the Service.

11.2 AI Model Changes

The Service relies on third-party and proprietary artificial intelligence models to deliver its features. You acknowledge and agree that:

• We do not guarantee the continued availability of any specific AI model, provider, or version currently used by the Service.
• We reserve the right to change, replace, upgrade, or discontinue any AI model or provider at any time, with or without notice, at our sole discretion.
• Changes to AI models may result in differences in output quality, style, accuracy, or behavior compared to previous versions.
• No subscription plan or pricing tier guarantees access to a particular AI model or provider unless explicitly stated in a separate written agreement.
• We shall not be liable for any changes in Service behavior, output quality, or functionality resulting from AI model changes.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

Upon termination, your right to use the Service will immediately cease. You may export your data within 30 days of termination by contacting our support team.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Prague, Czech Republic.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Address: FiredAPP Development s.r.o., Kurzova 2222/16, Stodůlky, 155 00 Praha 5, Czech Republic