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For SaaS & E-commerce Teams

Turn "it's broken" support emails into incident reports your team can actually act on

Your customers aren't going to write a detailed bug report. Give them a link instead — Tentomushi captures the issue and writes the report for them.

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The support-to-engineering gap

Vague tickets, no context

"Checkout is broken" or "the app crashed" gives engineering nothing to reproduce — support ends up relaying follow-up questions back and forth.

International customers, lost detail

A customer who can't describe the issue in your team's language either under-writes it or support has to translate and interpret manually.

Screenshots without the sequence

A single screenshot rarely shows what led to the error — checkout flows, multi-step forms, and cart bugs usually need the full sequence of actions.

How Tentomushi fits a SaaS or e-commerce support flow

Embed an AI Report Link in your support page or help widget — when a customer hits an issue, they follow the link, identify with just an email, and capture what happened on whatever device they're on: recording their screen or uploading a screenshot/video on desktop, or uploading a screenshot/video on mobile web, where there's no live recording.

AI writes the structured report — what the customer was doing, what happened, and the reproduction steps — and can translate it automatically if your customer doesn't share a language with your support team. See our guide on writing bug reports clients actually understand for what makes a report genuinely actionable.

  • No account or app install required on the customer's side — just the link
  • Works on mobile too, where most e-commerce traffic actually happens
  • Reports arrive with reproduction steps already attached, so support doesn't have to reconstruct what happened from scratch (automatic severity tagging is on the roadmap)
  • Routes straight into Jira, ClickUp, Linear, or Monday.com — wherever engineering already works

Check pricing for the full plan breakdown, or see how the whole flow works end to end on how it works.

Give customers a better way to report issues

Embed an AI Report Link and stop relaying "can you send a screenshot?" emails.

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