Tentomushi
Incident reports with the detail IT needs, not "it's not working"
Employees don't know what information IT needs, and IT doesn't have time to ask. Tentomushi turns a vague complaint into a structured incident report — with repro steps and context — before it ever reaches your queue.
The IT support problem
Vague tickets stall triage
"My computer isn't working" or "the system is down" gives support nothing to act on until someone chases the employee for details.
Urgency gets misjudged
Without consistent detail up front, a real outage can sit behind routine requests, or a minor issue gets escalated because it sounds urgent in an email — judging severity from a vague report is guesswork.
Not every employee speaks your team's language
Multi-office and multinational organizations mean incidents come in from people IT support can't always communicate with directly.
How Tentomushi fits an internal IT support workflow
Embed an AI Report Link on your internal helpdesk or intranet — no ticketing account, no training. An employee hits the link, identifies with just their email, and captures the issue on whatever device they're on: recording their screen or uploading a screenshot/video on desktop, or uploading a screenshot/video on mobile web, where there's no live recording.
AI writes the incident report — what the employee was doing, what happened, and the reproduction steps — before it ever reaches your queue. For the broader process this fits into, see our complete guide to incident management, including severity levels, response lifecycle, and postmortems.
- Reports arrive with the detail already attached, so triage doesn't start with a guess (automatic severity tagging is on the roadmap)
- Works the same for an employee down the hall or in a subsidiary abroad — reports can be translated automatically
- No agent seat or account needed on the employee's side — just the report link
- Routes straight into whatever your team already uses — Jira, ClickUp, Linear, or Monday.com
For more on cutting the time between "something's wrong" and "someone's fixing it," see reducing mean time to resolution, and check pricing for the full plan breakdown.
Stop guessing what "it's broken" means
Give employees an AI Report Link and get a structured incident report instead.
Get Started →